dk111 Privacy Policy – How We Protect Your Data

1 Overview

dk111 is committed to protecting the privacy and personal information of every player on our platform. We recognise that when you register with us, deposit in PKR, place bets or play casino games, you are sharing personal and financial information with us. We do not take that trust lightly.

This policy is written in plain language because we want you to actually understand how your data is handled – not just tick a box and move on. We will tell you clearly what we collect, what we do with it, who we share it with and what you can do if you want to access, change or delete it.

If you are reading this on the dk111 app or mobile site on your Android phone somewhere in Pakistan, this policy applies fully to you as well – not just to users on desktop browsers. Every player, on every device, is covered by the same privacy commitments.

2 What Personal Data We Collect

We collect two broad categories of data: information you give us directly and information we collect automatically through your use of the platform.

We only collect what is genuinely needed to operate your account, process your PKR transactions, comply with anti-money laundering obligations and provide you with a working gaming experience.

3 How We Collect Your Data

Your data is collected through the following channels:

• Direct registration: When you create an account on dk111 you provide your name, mobile number and date of birth directly through the registration form.
• Verification process: If we request identity verification, you may provide a copy of your CNIC or other identity document. These are handled securely and only used for verification purposes.
• Deposits and withdrawals: When you deposit or withdraw using JazzCash, Easypaisa, Raast or bank transfer, transaction reference data is shared between your payment provider and our payment processing systems.
• Platform usage: Every time you log in, open a game, place a bet or navigate the platform, data about that interaction is collected automatically. This includes your IP address, device information and session timing.
• Customer support: When you contact our support team through live chat, the conversation is recorded and linked to your account for quality assurance and dispute resolution purposes.
• Cookies and tracking technologies: Our website uses cookies and similar tools to track usage patterns, maintain your session and improve the platform experience. See Section 7 for more detail.

4 Why We Use Your Personal Data

We use the data we collect for specific, legitimate purposes. We do not use your data for purposes that are unrelated to operating dk111 as a gaming platform for Pakistani players. The main reasons we process your data are:

• Account management: To create, maintain and secure your dk111 player account including login authentication and account recovery.
• Processing transactions: To handle your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and bank transfer accurately and securely.
• Fraud and security: To detect and prevent fraudulent account activity, money laundering, underage gambling and other activities that violate our Terms and Conditions.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to operate self-exclusion, deposit limit and session reminder tools effectively when you enable them. See our Responsible Gaming page for more.
• Customer support: To respond to your queries, resolve disputes and improve the quality of our support service.
• Bonuses and promotions: To determine your eligibility for welcome bonuses, reload offers and other promotions available on dk111.
• Platform improvement: To understand how players use the platform so we can improve the game lobby, mobile app, payment flows and overall experience.
• Legal compliance: To meet our obligations under applicable anti-money laundering and financial crime prevention requirements.

5 Sharing Your Data With Third Parties

dk111 shares personal data only with third parties where it is genuinely necessary to operate the platform. We do not share data for advertising or marketing purposes with external companies. The categories of third parties who may receive your data are:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data needed to process your PKR deposits and withdrawals. This is the minimum data required to complete each transaction.
• Game providers: Game studios such as Pragmatic Play, Evolution Gaming and Spribe receive your player session data to operate games you choose to play. These providers have their own certified and audited data handling practices.
• Identity verification services: Where identity verification is required, we may use a third-party verification service to confirm the authenticity of documents you provide. These services process your data under strict confidentiality agreements.
• Technology and platform providers: Cloud hosting, platform infrastructure and security service providers may process data as part of delivering the technical service. These providers operate under data processing agreements.
• Legal and regulatory bodies: We may be required to share data with relevant authorities in response to lawful requests related to fraud, financial crime or other legal obligations. We will only do this where legally obliged to.

6 Payment Data & PKR Transactions

When you deposit or withdraw funds in PKR through dk111, financial data is handled with an additional layer of care. We understand that payment information is among the most sensitive personal data we process, and we treat it accordingly.

• JazzCash & Easypaisa: When you use a mobile wallet for a deposit or withdrawal, we receive a transaction reference number and confirmation of the amount. We do not store your full JazzCash or Easypaisa PIN or wallet password at any point.
• Bank Transfer & Raast: For bank-linked payments, only the transaction reference and account number suffix needed for reconciliation are stored. Full account credentials are never held on the dk111 platform.
• Cards: Card payment data is processed through certified PCI-DSS compliant payment gateways. dk111 does not store full card numbers on its own systems.
• Transaction history: Your full deposit and withdrawal history in PKR is stored in your account and is visible to you at any time under your account transaction log. This history may also be used to fulfil anti-money laundering record-keeping requirements.

All financial data is encrypted both in transit and at rest. Payment details are never shared with game providers, marketing tools or any party that does not have a direct role in processing your transaction.

7 Cookies & Tracking Technologies

The dk111 website and app use cookies and similar technologies to operate correctly and to improve your experience. Here is a plain-language breakdown of the cookies we use:

• Essential cookies: These are required for the platform to function. They maintain your login session, keep your game state during a session and remember your basic preferences. You cannot opt out of essential cookies and continue to use the platform.
• Analytics cookies: We use anonymised analytics to understand how players navigate the platform – which pages are visited most, where players spend time and where technical issues occur. This data is aggregated and does not identify you personally.
• Preference cookies: These remember settings like your preferred language, game filters and notification preferences so you do not have to set them again each visit.
• Security cookies: Short-lived cookies used to protect against cross-site request forgery and other security threats during your session.

8 Data Security

We take technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. The measures we maintain include:

• Encryption in transit: All data exchanged between your device and dk111 servers is encrypted using TLS. This applies to the website, mobile browser and app.
• Encryption at rest: Sensitive personal and financial data stored on our servers is encrypted at rest using industry-standard encryption.
• Access controls: Access to personal data within dk111 is restricted on a need-to-know basis. Staff members only have access to the data required to perform their specific role.
• Two-factor authentication: We offer two-factor authentication for player accounts to add an extra layer of protection against unauthorised login.
• Security monitoring: Our systems are monitored continuously for unusual activity, attempted breaches and suspicious login patterns.

While we maintain strong security practices, no system connected to the internet can be guaranteed 100% secure. You also play a role in keeping your account safe – use a strong, unique password for your dk111 account and do not share your login credentials with anyone.

9 How Long We Keep Your Data

We retain personal data only for as long as it is necessary for the purposes outlined in this policy or as required by applicable legal and financial record-keeping obligations.

• Active accounts: Data is retained for the full duration of your account's activity on dk111.
• Closed accounts: Following account closure, certain data – particularly transaction records and identity verification documents – may be retained for a period to satisfy anti-money laundering record-keeping requirements.
• Support communications: Live chat and email support records are typically retained for a limited period after resolution, after which they are anonymised or deleted.
• Technical and analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be used to identify individual players.

When data is no longer required and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

10 Your Rights Over Your Personal Data

As a dk111 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team through live chat or the email address listed in Section 13.